Delivery
FREE Home delivery is available with delivery in 1-3 working days on orders over €50 (ROI only).
On orders under €50, shipping is €5.95.
Orders placed by 2pm are usually shipped on day of purchase or within 24 hours.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 2pm Friday and over the weekend will not be dispatched until Monday excluding Public Holidays. This is only a guideline and is not a guarantee KIDO are unable to take responsibility for any delivery delays which are outside of their control.
For international orders, please send us email at info@kido.ie.
Delivery Failure
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us by info@kido.ie. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Courier Service
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and KIDO cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.